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Terms of Use

1. Introduction

1.1    We are committed to safeguarding the privacy of our website visitors, service
users, individual customers and customer personnel.

1.2    This policy applies where we are acting as a data controller with respect to the
personal data of such persons; in other words, where we determine the purposes
and means of the processing of that personal data.

1.3    We use cookies on our website. Insofar as those cookies are not strictly necessary
for the provision of our website and services, we will ask you to consent to
our use of cookies when you first visit our website.

2. Credit

2.1    This document was created using a template from Docular (https://seqlegal.com/free-legal-documents/privacy-policy).

3. The personal data that we collect

3.1    In this Section 3 we have set out the general categories of personal data that we
process and, in the case of personal data that we did not obtain directly from
you, information about the source and specific categories of that data.

3.2    We may process data enabling us to get in touch with you (“contact data“).
The contact data may include your name, email address, telephone number, postal
address and/or social media account identifiers. The source of the contact data
is you and/or your employer. If you log into our website using a social media
account, we will obtain elements of the contact data from the relevant social
media account provider.

3.4    We may process information contained in or relating to any communication that you
send to us or that we send to you (“communication data“). The
communication data may include the communication content and metadata associated
with the communication. Our website will generate the metadata associated with
communications made using the website contact forms.

3.5    We may process data about your use of our website and services (“usage
data
“). The usage data may include your IP address, geographical
location, browser type and version, operating system, referral source, length
of visit, page views and website navigation paths, as well as information about
the timing, frequency and pattern of your service use. The source of the usage
data is our analytics tracking system.

4. Purposes of processing and legal bases

4.1    In this Section 4, we have set out the purposes for which we may process personal
data and the legal bases of the processing.

4.2    Operations

We may process your personal data for the purposes of operating our
website, the processing and fulfilment of orders, providing our services,
supplying our goods, generating invoices, bills and other payment-related
documentation, and credit control. The legal basis for this processing is our
legitimate interests, namely the proper administration of our website, services
and business.

4.3    Publications

We may process account data for the purposes of publishing such data on
our website and elsewhere through our services in accordance with your express
instructions. The legal basis for this processing is our legitimate interests,
namely the publication of content in the ordinary course of our operations OR
the performance of a contract between you and us and/or taking steps, at your
request, to enter into such a contract

4.4    Relationships and Communications

We may process contact data, account data, transaction
data and/or communication data for the purposes of managing our relationships,
communicating with you (excluding communicating for the purposes of direct
marketing) by email, SMS, post, fax and/or telephone, providing support
services and complaint handling. The legal basis for this processing is our
legitimate interests, namely communications with our website visitors, service
users, individual customers and customer personnel, the maintenance of
relationships, and the proper administration of our website, services and
business.

4.5    Direct Marketing

We may process contact data, account data and/or transaction
data for the purposes of creating, targeting and sending direct marketing
communications by email, SMS, post and/or fax and making contact by telephone
for marketing-related purposes. The legal basis for this processing is our
legitimate interests, namely promoting our business and communicating marketing
messages and offers to our website visitors and service users.

4.6    Research and Analysis

We may process usage data and/or transaction data for the
purposes of researching and analysing the use of our website and services, as
well as researching and analysing other interactions with our business. The
legal basis for this processing our legitimate interests, namely monitoring,
supporting, improving and securing our website, services and business generally.

4.7    Record Keeping

We may process your personal data for the purposes of creating
and maintaining our databases, back-up copies of our databases and our business
records generally. The legal basis for this processing is our legitimate
interests, namely ensuring that we have access to all the information we need
to properly and efficiently run our business in accordance with this policy.

4.8    Security

We may process your personal data for the purposes of security and the
prevention of fraud and other criminal activity. The legal basis of this
processing is our legitimate interests, namely the protection of our website,
services and business, and the protection of others.

4.9    Insurance and Risk Management

We may process your personal data where necessary for
the purposes of obtaining or maintaining insurance coverage, managing risks
and/or obtaining professional advice. The legal basis for this processing is
our legitimate interests, namely the proper protection of our business against
risks.

4.10  Legal Claims

We may process your personal data where necessary for the
establishment, exercise or defence of legal claims, whether in court
proceedings or in an administrative or out-of-court procedure. The legal basis
for this processing is our legitimate interests, namely the protection and
assertion of our legal rights, your legal rights and the legal rights of
others.

4.11  Legal Compliance and Vital Interests

We may also process your personal data
where such processing is necessary for compliance with a legal obligation to
which we are subject or in order to protect your vital interests or the vital
interests of another natural person.

5. Providing your personal data to others

5.1    We may disclose your personal data to our insurers and/or professional advisers
insofar as reasonably necessary for the purposes of obtaining or maintaining
insurance coverage, managing risks, obtaining professional advice.

5.2    Your personal data held in our website database will be stored on the servers of our
hosting services providers identified at https://uk.godaddy.com/whois.

5.5    In addition to the specific disclosures of personal data set out in this Section
5, we may disclose your personal data where such disclosure is necessary for
compliance with a legal obligation to which we are subject, or in order to
protect your vital interests or the vital interests of another natural person.
We may also disclose your personal data where such disclosure is necessary for
the establishment, exercise, or defence of legal claims, whether in court
proceedings or in an administrative or out-of-court procedure.

6. Retaining and deleting personal data

6.1    This Section 6 sets out our data retention policies and procedures, which are
designed to help ensure that we comply with our legal obligations in relation
to the retention and deletion of personal data.

6.2    Personal data that we process for any purpose or purposes shall not be kept for longer
than is necessary for that purpose or those purposes.

6.3    We will retain your personal data as follows:

(a)    contact data will be retained for a minimum period of 12 months following the
date of the most recent contact between you and us, and for a maximum period of
24 months following that date;

(b)    account data will be retained for a minimum period of 12 months following the
date of closure of the relevant account, and for a maximum period of24
months
 following that date;

(d)    communication data will be retained for a minimum period of 12 months following the
date of the communication in question, and for a maximum period of 24 months
following that date;

(e)    usage data will be retained for 24 months following the date of collection;
and

6.4    Notwithstanding the other provisions of this Section 6, we may retain your personal data where
such retention is necessary for compliance with a legal obligation to which we
are subject, or in order to protect your vital interests or the vital interests
of another natural person.

7. Your rights

7.1    In this Section 7, we have listed the rights that you have under data protection
law.

7.2    Your principal rights under data protection law are:

(a)    the right to access – you can ask for copies of your personal data;

(b)    the right to rectification – you can ask us to rectify inaccurate personal data
and to complete incomplete personal data;

(c)    the right to erasure – you can ask us to erase your personal data;

(d)    the right to restrict processing – you can ask us to restrict the processing of
your personal data;

(e)    the right to object to processing – you can object to the processing of your
personal data;

(f)    the right to data portability – you can ask that we transfer your personal data
to another organisation or to you;

(g)    the right to complain to a supervisory authority – you can complain about our
processing of your personal data; and

(h)    the right to withdraw consent – to the extent that the legal basis of our
processing of your personal data is consent, you can withdraw that consent.

7.3    These rights are subject to certain limitations and exceptions. You can learn more
about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

7.4    You may exercise any of your rights in relation to your personal data by written
notice to us, using the contact details set out below.

8. Amendments

8.1    We may update this policy from time to time by publishing a new version on our
website.

8.2    You should check this page occasionally to ensure you are happy with any changes to
this policy.

8.3    We may notify you of significant changes to this policy by email.

9. Our details

9.1    This website is owned and operated by Quatremain & Co Estate Agent Ltd.

9.2    We are registered in England and Wales under registration number 12626014 and
our registered office is at International House, 666-667 Barking Road,
London, E13 9PJ

9.3    Our principal place of business is at 69 Green Lane, Ilford, Essex, IG3 9SQ

9.4    You can contact us:

(a)    by post, to the postal address given above;

(b)    by telephone, on the contact number published on our website; or

(c)    by email, using the email address published on our website.

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